out of control

Review Skill Building Exercise 20.1, Out of Control?(PDF), and answer the questions below:

Questions for Situation 1

  1. Should the patty preparation process be investigated?
  2. Is there a problem? Why do you think so?

Questions for Situation 2

  1. Should you have a talk with this mechanic?
  2. Is there a problem? Why do you think so?
 
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